FAQs
More FAQs- Why did the technician leave wet carpet on my stairs?
- Is ServiceMaster Restore bonded/licensed/insured?
- How quickly can ServiceMaster Restore respond to the emergency situation at my business?
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
All of ServiceMaster Restore’s teams nationwide are licensed, bonded and insured. You can trust that any of the technicians from our team entering your home will be trained, trustworthy, courteous and compassionate.
To minimize business interruption and help avoid further losses, ServiceMaster Restore responds quickly to provide flood clean up and certified water damage and restoration, fire and smoke restoration, and mould removal services to businesses across all industries. We’re on call 24 hours a day, 7 days a week, 365 days a year. ServiceMaster Restore’s CommercialLINK preferred partner program will ensure that your company is first in line. CommercialLINK allows you to pre-qualify ServiceMaster Restore as your vendor of choice, allowing immediate action to be taken to mitigate loss in the event of a disaster.